Refund policy

At WAVELENGTH, we thrive to redefine luxury by offering jewels that enhances personal style and confidence. We are dedicated to provide beautifully crafted pieces that are both affordable and high-quality, ensuring everyone can enjoy the luxury of timeless, elegant designs. Through our commitment to customer satisfaction and innovative craftsmanship, we aim to make every piece a cherished part of your style journey.

Please inspect your order once received and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right. Returns will only be accepted incase a wrong item is shipped to you or you receive a broken/damaged piece. We can't accept returns for any other reasons.

Exceptions / non-returnable items
Custom order products (such as special orders or personalized items) are non-returnable. Please get in touch if you have questions or concerns about your specific item. Please note, we cannot accept returns on sale items or gift cards.

Exchanges
Incase you change your mind or don't like the product you have received, you can get it exchanged for another item. Please get in touch with the customer care team to initiate the exchange process. Please note exchanges are possible only within 7 days of receiving your order and the product(s) to be exchanged will have to be sent back by the customer.

Refunds
We don't provide refund for an item once sold. A refund will only be processed if you have received a broken/damaged or wrong product. Incase of returns, we will issue a credit code that can be used at checkout for your next order through the website.

Your order generally takes 3-5 days to be shipped as we are a small business
Once your order is shipped-

Domestic delivery will take about 7-10 business days.

International delivery will take about 10-12 business days.

SHIPPING CHARGE
Domestic Orders: STANDARD SHIPPING.

International Orders: Shipping charges are applicable on all orders, final shipping and handling charges will be shown at the time of checkout on entering all your shipping details.

DUTIES & TAXES FOR INTERNATIONAL ORDERS:
When placing an order for international delivery, please be aware that customs charges may apply. These fees are determined by the customs authorities in your country and are not included in the cost of your purchase or the shipping fees you have paid.

Customs charges typically include duties, taxes, and handling fees, and they vary depending on the destination country and the value of the goods. It is your responsibility to pay these charges upon delivery.

TRACKING PACKAGE:
We understand how exciting it is to anticipate the arrival of your order! To keep you informed every step of the way, we provide tracking information for all our shipments. Here’s how you can easily track your package:

Receive Tracking Details: Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package.

Track Your Package: Click on the tracking link provided in the email to track the delivery status of your package.

NON-AVAILABILITY ON DELIVERY:
Responsibility for Missed Deliveries: If you are not available at the time of delivery and no prior arrangements were made, you will be responsible for any additional charges that may arise from rescheduling the delivery.

Redelivery Charges: Please note that extra charges may be applied for arranging a redelivery attempt. These charges cover the cost of the additional delivery service and will be billed to you directly. To avoid these charges, please ensure you or someone authorized is present to receive your package at the scheduled delivery time.

You can get in touch with us at shopwavelength@gmail.com or send us a message on +91 8308194070 / +91 8830270812 for all your queries.